Privacy policy

Privacy Policy for Hadiyas (UK)

At Hadiyas, we take your privacy seriously. This policy explains how we collect, use, store and protect your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are
Hadiyas is the data controller for your personal data. For any questions about this policy or your data, email info@hadiyas.co.uk.

What we collect

  • Your name, email address, phone number, and billing and delivery addresses, when you place an order or contact us.
  • Account details, if you create an account.
  • Order and transaction details. Payment card details are handled securely by our payment processors and are not stored by us.
  • Technical and usage data, such as your IP address, browser, device and pages visited, collected through cookies and similar technologies.
  • Messages you send us, including by email or WhatsApp.

How we use it

  • To process and deliver your orders and manage payments (contract).
  • To provide customer support (legitimate interest).
  • To improve our website and services (legitimate interest).
  • To send order and service updates (contract).
  • To send marketing emails, where you have agreed to receive them (consent).
  • To prevent fraud and meet our legal obligations (legitimate interest and legal obligation).

Marketing
We only send marketing emails if you have opted in, or you are an existing customer and the emails are about similar products, where the law allows. You can unsubscribe at any time using the link in our emails or by contacting us.

Who we share it with
Trusted providers who help us run our business: payment processors, delivery companies, our e-commerce platform and hosting providers, and email and marketing platforms. They must protect your data. We do not sell your personal data. We may also share data if the law requires it.

International transfers
Some of our providers are based outside the UK. Where this happens, we use appropriate safeguards, such as UK-approved standard contractual clauses.

Security and retention
We use appropriate technical and organisational measures to protect your data. We keep it only for as long as we need it, including to meet legal, accounting and tax requirements.

Your rights
You can ask to access, correct or delete your data, object to or restrict how we use it, withdraw your consent, or move your data to another provider. To make a request, email info@hadiyas.co.uk. You can also complain to the UK Information Commissioner’s Office (ICO).

Cookies
We use cookies to make our website work and to understand how it is used. See our Cookie Policy for details: https://www.hadiyas.co.uk/pages/cookie-policy

Children
Our website is not intended for anyone under 18, and we do not knowingly collect their data.

Changes
We may update this policy from time to time. Any changes will be posted here.