Delivery

FREE UK DELIVERY ON EVERY ORDER

Delivery to anywhere in the UK is free on every order, with no minimum spend.

  • Order by 2pm, Monday to Friday, and we dispatch your order the same day.
  • Orders placed after 2pm, at weekends or on bank holidays are dispatched on the next working day.
  • Delivery takes 2-4 working days after dispatch.
  • A signature is required upon receipt.

Each product page shows the dispatch date and estimated delivery dates for an order placed now.

FREE CLICK & COLLECT

Prefer to collect? Choose "Pick up" at checkout and collect your order free of charge from our shop:

Hadiyas
Unit 16-17, The Signature Mall
Preston Street, Bradford BD7 1JD
Open daily, 10:30 AM - 7:30 PM

Orders are usually ready to collect within 1 hour. Please wait for your "ready for pickup" email and bring your order number with you.

INTERNATIONAL SHIPPING

We ship to 40 countries, including the EU, Switzerland, Norway, the USA, Canada, Australia, New Zealand, the UAE, Japan, South Korea, Hong Kong, Singapore, Malaysia and Israel. International orders are sent with Royal Mail International Tracked.

The delivery charge is calculated at checkout from your country and the weight of your order, using Royal Mail's prices. You will see the exact cost before you pay.

European orders typically arrive within 7-10 working days, while international orders (including USA) usually take 10-15 working days for delivery. Orders are dispatched from our warehouse Monday to Friday, with no dispatch on Saturdays or Sundays. If your parcel does not arrive within the stated time, please allow up to 15 working days from the dispatch date to contact our Customer Service Department. All purchases are in pounds Sterling (£), with the exchange rate determined by international credit card providers or banks. Orders outside the UK may be subject to duties or taxes due to import restrictions, and it's the customer's responsibility to pay these charges.

TRACKING YOUR ORDER

You can track your order by clicking the tracking number in the dispatch email. Follow the tracking link to our courier's website to check your order status.

DELIVERY ISSUES

If you're not available for delivery, our courier will attempt redelivery up to three times. Follow the instructions on the card left by the courier to arrange a more convenient delivery day. You can have your order delivered to an address different from the billing address of your debit/credit card.

LOST OR DAMAGED PARCELS

If your parcel is lost or damaged, contact us for further investigation. We will submit a claim to our delivery partner on your behalf. Refunds will be issued upon claim acceptance, which may take up to 28 days. Our parcels are insured, but Hadiyas is not responsible for lost or damaged parcels in transit.

SAFE DELIVERY LOCATIONS

If you prefer delivery to a secure location, notify us immediately after placing your order. Note that orders left in safe locations are at your own risk, and Hadiyas will not be liable for any damage or loss.

WORKING DAYS

Working days are Monday to Friday, excluding bank holidays.

DELIVERY AREAS IN THE UK

We deliver to the UK mainland, Ireland, Highlands, Channel Islands, and all UK Offshore Islands. We do not deliver to BFPO and PO Box addresses.